SGAT

Service Software

Complete visibility on the customers’ installed base and on service interventions.

• Solution for the integration between the Headquarter and the engineers.
• Innovative system for technical assistance handling that takes full advantage of the potential offered by the Internet.
• Hardware independent (PC, notebook, PDAs, …, connected to the Internet), it can automatically send SMS or e-mails to the engineers.
• Handles customer calls, regardless their type, area of origin and progress status.
• Easy to learn, allows quick assignment of incoming calls to engineers, even by untrained personnel.
• Manages all the information needed for call dispatching (priority, urgency, warranties, contracts, price lists, configurations).
• Allows continuous traceability of the products being repaired.
• Interfaces any Company ERP.
• Handles installers and engineers and their skills.
• Manages materials: Engineers’ stocks, mobile warehouses, spare parts, …
• Plans new installations, scheduled maintenances, certifications and final testing.
• Integrates GPS and maps as to display the location of engineers and customers, thus optimizing routes.
• It provides a synchronized off-line version for use in poor connectivity areas.