Multitask
The ultimate solution for managing your installed equipment and technical support.
All-in-one software that transforms technical assistance management, offering a complete, real-time overview of installations, interventions, technician operations, and much more.
The Multitask family is available in three distinct solutions
for different types of markets
MultitaskSGAT
Designed for the management of large and complex after-sales equipment, maintenance contracts, and scheduled interventions, with detailed KPIs on times and service levels.
MultitaskSGAT integrates advanced features such as equipment status monitoring, maintenance plan management, customer request organization via ticketing, and operational data collection for predictive analysis and workflow optimization.
From activity tracking to predictive maintenance, each feature is designed to improve operational efficiency, ensure process continuity, and enhance business investments, including through the use of augmented reality.
MultitaskLAB
Specifically designed for laboratory and diagnostic equipment, with reports and certifications compliant with industry quality standards.
MultitaskLAB is perfectly suited to companies operating in the diagnostics, industrial production, and after-sales service sectors, offering unified management of machinery, tools, and technical support.
Compliant with GMP requirements, as defined by the US Food C Drug Administration (FDA), which cover all operational aspects of the company that have a direct or indirect impact on the quality of the finished product.
MultitaskPLANT
For the complete management of internal production facilities, machinery, and scheduled and predictive maintenance.
MultitaskPLANT improves visibility of the status of the internal machine equipment, proactively proposing maintenance or retrofit actions and providing production statistics and analytics to improve service and maximize yield.
The daily management of devices, technical interventions, and infrastructure requires precision, operational continuity, and the ability to coordinate people, activities, and resources in a centralized manner.
Multitask allows you to monitor every stage of the process, ensuring complete traceability, accurate planning, and timely actions, minimizing the risk of inefficiencies, unexpected downtime, and service disruptions.
Key features include:
Map of installed equipment
- Map of interventions to optimize technician travel and speed up interventions
- Map of installed machines to easily view all installed machines and see their details
Customers, machinery and systems
- Complete list of installed machines
- Machine configuration management with details of the main components
- IoT for real-time reception of meters, alerts, alarms, and triggering of predictive activities
- Complete history of machine movements, interventions performed, spare parts replaced, and faults encountered
Industry 4.0 IoT module
Module that uses a plug-and-play device to connect old and new generation machines and transmit data in real time
Tracks machine working hours, consumption, and alarms to trigger immediate action or predictive maintenance
Enables constant and continuous monitoring of industrial plants and production processes
Tracking of faults and spare parts used
For each machine, the system keeps a history of all spare parts used by technicians during interventions, which can be easily consulted to identify critical parts
For each intervention, it is possible to classify faults for subsequent analysis
- Integration with INTERMEDIA UNITE for opening tickets directly from phone calls
- Automatic ticket opening from email and web portal
- Creation of a work order for intervention directly from the ticket for assignment to a technician
- Step-by-step management of customer interactions related to the same ticket
- Integration with the augmented reality module for direct support to customers and technicians in the field
Advanced planning
- Management of technicians, skills, and tool equipment
- Opening of work orders for intervention, planning, and assignment to technicians
- Compilation of the technician’s intervention directly at the customer’s premises with activities performed, hours worked, spare parts used, faults, and checklists
- Automatic generation of the pre-invoice for the intervention
The augmented reality module allows you to assist and guide the technician during the intervention by having visibility of what they are doing and sending instructions to the viewer.
Reports and KPIs
Monitor key service metrics and KPIs using Multitask’s countless native reports.
Create custom dashboards with the VOLOS BI module
This provides a complete breakdown of all technical assistance interventions, taking into account: intervention times, costs, materials used, and hours spent on each intervention.
Warehouse
- You can manage both the main warehouses and the car stock of each technician and control automatic unloading directly with the parts used by technicians during interventions
- Parts search function in different warehouses and car stocks to optimize inventory and facilitate the search for spare parts
Mobile management – FAST APP
is an online app to support technicians in the field in recording hours and travel expenses to reach the customer’s premises. Complementary to the web application.
Attach documents, photos, technical data sheets
Speed up technicians’ work by providing them with all the tools they need to successfully complete their tasks
Offline management – OFFLINE APP
allows technicians to perform all activities in the field and enter data without using an internet connection.
Recording expenses, hours worked, signatures
Management of expense reports based on the information entered by technicians in the work orders
Management of the authorization and approval flow for expense reports
Checklists
Create checklists to associate with interventions and activities
Checklists can be defined by type of Work Order and/or type of intervention
Direct communication with the team in the field
Assign technical assistance requests to your technicians and communicate with them in real time via chat
Customer satisfaction
Collect feedback from your customers by sending them a questionnaire at the end of each service call and analyze the data to determine customer satisfaction levels
Multitask is our most versatile product: it is the digital partner that simplifies work, improves efficiency, and enhances control over technical activities and installed equipment.
Multitask transforms your installed base into a resource, generating new business.
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